Patient’s Rights and Responsibilities

Your Patient Rights & Responsibilities

Patients are afforded impartial access to available and medically necessary treatment, and accommodations regardless of gender, race, color, marital status, religion, sexual orientation, national origin, age, military status, ethnicity, ability to pay, or handicap.

Patient Rights

You have the right to polite, respectful, quality care, including the right to:

Be treated with dignity and respect in a place that is safe and healing.
Access health care that is available and meets our mission and legal requirements.
Be fully informed in advance of care or treatment and to participate in the development and implementation of your plan of care.
Make informed decisions regarding your care, be informed of your health status, and be involved in care planning and treatment, and being able to request or refuse treatment (this right must not be construed as a mechanism to demand the provisions of treatment or services deemed medically unnecessary or inappropriate).
Receive up-to-date information about your care and health condition in terms that you can understand.
Receive skilled and compassionate care from each member of our staff and to have your cultural, spiritual and personal values, beliefs, and preferences respected no matter who you are, where you are from, or what you believe.
Receive information about medical costs that you may be responsible for paying and any insurance limits. You may also ask for information about resources for financial assistance.
Access to information about the cost.
Be informed of the source of the facility’s reimbursement for services and of any limitations which may be placed upon care

You have the right to make decisions about your care, including:

To decide whether you want to consent to treatment, care and services.
To withdraw your consent at any time, as allowed by law, after being informed of the consequences of this decision during your treatment.
To request a second opinion from another physician.
To ask family, including your same sex partner or decision maker, or appoint a representative to help you make health care decisions.
To be given information about advance directives and to get help from hospital staff to create, review, or change an advance directive.
To make decisions about your health care at the end of life. We support you and your family or representative. This includes the right to make decisions about when to receive life-saving services, including the right to not use life-sustaining medical treatment as allowable by law. These decisions may be changed at any time during your treatment.
To have your organ donation wishes followed with organ and/or tissue donation.

Having a family member or representative your choice and your own physician notiﬁed promptly of your admission to the hospital.
Consent to or refuse treatment after being adequately informed of the beneﬁts and risks of and alternatives to treatment.
Be free from restraints or seclusion unless the use of these methods is necessary for medical or safety purposes.
Have your pain measured and managed as effectively as possible.

You have the right to know about your treatment and care team including:

The professional status of any person providing care/services.
The reasons for any proposed change in the Professional Staff responsible for your care.
The reasons for transfers either within or outside the facility and the right to refuse a transfer to another facility.
Prompt notification of a family member or representative of your choice and your own doctor promptly upon admission.
Participation in your care plan process in a way that you understand.
Information regarding your medical diagnosis, procedures, treatment, and prospects for recovery, including any risks or complications involved and any unanticipated outcomes.
You have the right to refuse to give your consent for treatment or services, if you have not received information that you understand.
Information about care transition, including information about the care recommended for you after your discharge.

You have the right to personal privacy and confidentiality of clinical records including the right:

To have your personal privacy respected. Your care, examination, treatment, and meetings with staff should be confidential and discreet and your personal preferences will be honored.

To personal security, including access to protective or advocacy services.
To be free from all forms of neglect, abuse, exploitation, or harassment.
To receive care in a safe setting.

To access information contained in your clinical records within a reasonable time frame.
The right to communicate complaints or grievances regarding your care to your physician, nurse, patient care team member, patient advocate, or hospital administration.

You may make a complaint about your care or service to the Patient Liaison at telephone number 773-995-3157. To file a complaint or grievance that cannot be immediately resolved, contact the Patient Experience Officer through the operator or by phone at 773.995-9294.

Patient’s Responsibilities to Kindly

Take an active role in your medical treatment.
Give information on past illnesses, hospitalizations, medications and any other information relating to your health.
Inform staff of your wishes regarding end of life decisions (i.e., Advance Directives.
Ask questions if instructions and information are not understood.
Follow instructions and advice offered by staff.
Report changes in your condition to those responsible for your care.
Be considerate and respectful of the rights of other patients and staﬀ.
Honor the conﬁdentiality and privacy of other patients.
Conduct all your interactions with our staff, patients and visitors in a respectful and polite manner. Please do not use inappropriate, harmful, threatening, rude, harassing, abusive, violent or discriminatory language and behavior.
Follow rules outlined by the department in which being treated.
Respect our property and facilities. Do not get in the way of hospital operations.
Cooperate in planning his/her discharge.
Follow facility rules and regulations, including visiting hours, infectious disease control measure, patient care priorities and safety standards.
Pay your bill for services received as soon as possible.
Speak with the Financial Counselor or other Roseland Community Hospital representative about ﬁnancial counseling and assistance if unable to pay your bill.
Apply for ﬁnancial assistance offered through Roseland Community Hospital.

We hope you will give us an opportunity to resolve any issues you may have. The hospital has a Corporate Compliance Hotline at (773) 995-3203

A written complaint may be made to the Patient Experience Officer at Roseland Community Hospital 45. W. 11^th St. Chicago IL 60628

Complaints May Also Be Communicated Directly To:

Illinois Department of Public Health
Central Complaint Registry
525 W. Jefferson Street
Springfield, IL 62761
Phone: (800) 252-4343
TTY: (800) 256-4372
Email: Dph.Ccr@illinois.gov